LLMs act as systematic, product-centric deciders at the evaluation stage of the customer journey.
PrincipleAI
LLMs act as systematic, product-centric deciders at the evaluation stage of the customer journey.
Map where LLMs sit in your customer journey: they are systematic, product-centric deciders, so structure evaluation-stage messaging for machine comparison while keeping brand-building creative human-first.
Source
Cannes Lions 2026 - Creative Impact Unpacked: Can Creativity Win Models as Well as Minds? (WARC x Jellyfish x INSEAD) (2026)
Amy Rogers (WARC), Tom Roach (Jellyfish), David Dubois (INSEAD), Natasha Wallace (Jellyfish)
00:27:00, Natasha Wallace
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StatHuman and AI effectiveness scores of 480 Cannes ads show zero correlation.StatStructured ad metadata explains AI's judgments about 3x better than it explains humans' judgments.StatAI and human audiences rank almost opposite creative traits as their top two preferences.PrincipleHuman ad perception works in wide beam (gestalt, story, emotion); LLM perception works in narrow beam (features, claims, structure).CaseShare of Model is not share of mindStatLong-term brand equity drives 63% of LLM visibility.CaseHumans prefer slow-motion product video while the LLM prefers regular motion for the same asset.WarningA ski brand's prized "rigidity" claim got read by the LLM as a negative because of Reddit/YouTube training data.WarningOver-optimizing creative for AI models risks a second crisis of creative effectiveness.Quote"Be first on a ranking. And if the ranking doesn't exist, create one - because that's how you're going to convince the model that you're worth considering." - David Dubois on hierarchical dominance in LLM visibility.PrincipleBrands become legible to AI models when flattened into plain, descriptive, functional language without losing their texture.StatOne in four sources AI models cite is a YouTube video.