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    Customer Awareness Stages

    The single most useful idea in direct response, and the chassis the Hi5 Framework runs on. People do not arrive at your ad in the same state: some have never heard of the problem, some are comparing you to two rivals in a browser tab. Schwartz's insight is that the same claim that converts a Most-Aware buyer is wasted on an Unaware one - and vice versa. Diagnose the stage first, then write.

    Unaware
    Problem-Aware
    Solution-Aware
    Product-Aware
    Most-Aware
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